👋 How can we help?

Find answers below or contact our support team directly.

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Contact Support

Our team usually responds within 24 hours on business days.

cyrille@hounviotech.com

Frequently Asked Questions

LittleMinds Learning is designed for children aged 2 to 10, divided into four groups: Toddler Explorer (2–3), Preschool Explorer (4–5), Junior Explorer (6–7), and Advanced Learner (8–10). Each group has its own tailored content, task difficulty, and subject mix.
From the app's home screen, tap the "Parents" button and log in with your parent account. The dashboard shows your child's total stars earned, tasks completed, modules finished, stickers unlocked, and a full subject-by-subject breakdown. Progress is updated in real time.
At the moment, password reset is handled by our support team. Please email us at cyrille@hounviotech.com with the email address linked to your account and we'll assist you promptly.
Yes — LittleMinds Learning is free to download. There are no ads and no in-app purchases. All 1,500+ tasks across all age groups are included at no cost.
Progress is currently saved on the device. If your child switches to a new device, progress will start fresh. We plan to add cloud sync in a future update. Make sure not to delete the app to preserve progress.
The age group is set when you create your parent account. You can change it from the parent settings. Each age group has its own independent progress, so switching won't affect existing stars or task completions.
First, try closing and reopening the app. If the problem persists, make sure you have the latest version installed from the App Store. Restarting your device often resolves temporary issues. If the issue continues, please email us at cyrille@hounviotech.com with your device model and iOS version.

🛠️ Quick Troubleshooting

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Update the app

Go to the App Store → Updates → LittleMinds and install the latest version.

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Check your connection

The app works offline, but syncing features need a stable internet connection.

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Restart the app

Swipe the app away from the app switcher and reopen it fresh.

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Restart your device

A quick reboot fixes most performance and loading issues on any device.